Bilingual Call Center Agent Job at Advance Financial, Nashville, TN

UXpBOG5HV2RmVlBUaTFRM25jc1hHQlU2Umc9PQ==
  • Advance Financial
  • Nashville, TN

Job Description





First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time.

If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays.

What You’ll Do:

  • Manage mostly inbound calls for current and potential customers
  • Answer questions about our products and services, take payments and offer outstanding customer support
  • Verify and update customer account information as necessary
  • Meet daily, monthly and quarterly metrics based off of customer service-related measures
  • Identify and escalate customer calls with complex issues
  • Work cross-functionally with internal teams to ensure a seamless customer experience
  • Happily complete other responsibilities assigned

What We’re Looking For:

  • High School Graduate or equivalent (some higher education preferred)
  • 2+ years of experience in a service-related field (call center preferred)
  • Must show a “Happy to Help” attitude at all times
  • Excellent communication skills in-person and over-the-phone
  • Well versed in Microsoft Office, and Google Suite
  • Quick to change and willing to ask questions rather than wait to be instructed
  • Incredible with time management and organizing yourself
  • Ability to retain a large amount of information at once
  • English and/or Bi-lingual (English & Spanish)

Benefits We Offer:

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

  • Pay starts at $15 an hour
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan
  • On-site gym
  • Generous PTO plan including a Paid Birthday holiday
  • And more!

Share this job with a friend!

Job Tags

Work at office,

Similar Jobs

Safir American School

Online Teacher Job at Safir American School

Safir American School is on a mission to provide comprehensive, and effective high school education. Our teachers are passionate about delivering a high-quality, technology-based education that provides the skills and knowledge needed for student success. They have a passion...

LATICRETE International

Technical Sales Representative Job at LATICRETE International

 ...MVIS) products and system. In this role, a Technical Sales Representatives primary responsibility...  ....Design and execute distributor-level product promotion programs.Maintenance...  ...50%), within territory.Seniority level Entry levelEmployment type Full-timeJob function... 

Sanford Health

Respiratory Therapist, Registered - Part Time Job at Sanford Health

 ...inpatient RT's will work in a variety of areas including Adult Critical Care, NICU and PICU. RTs are responsible for vent/BiPAP management, medication delivery, bronchial hygiene, managing RT driven protocols and patient education. Job Summary Respiratory... 

TBAKI

Manufacturing Assistant Manager - 2nd Shift Job at TBAKI

 ...Job Description Job Description Manufacturing Assistant Manager - 2nd Shift Organization: TBAKI Location: Athens, AL Job Summary As the Manufacturing Assistant Manager, you will be a first-line supervisor directing Group Leaders, Team Leaders, and Team... 

Pink Caviar LLC

Weekend Head Spa Supervisor Job at Pink Caviar LLC

 ...at all times and must have a great bubbly personality with a positive vibe.This position requires you to oversee staff and ensure the spa runs properly. In addition, you must ensure customers receive the Pink Caviar experience.The manager will oversee all aspects of the...