Job Description

Description


Position: Full-time, Call Center Representative (Remote, O'ahu-based)
Location: Honolulu
Industry: Non-Profit
Schedule: Must be available 7-days per week between 7:00am - 10:00pm. Two possible shifts: 7:00 AM - 4:00 PM and 1:00 PM - 10:00 PM. Schedules provided biweekly.
Pay: $17.70 per hour
Candidates must be in-state to apply and be considered.


Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

T he Call Center Representative works on the front lines of a statewide resource helpline. This role connects individuals and families to essential community resources and services with empathy, professionalism, and cultural sensitivity. Evening and weekend shifts are available.


Job Duties:

• Respond to calls, texts, chats, and emails to provide community resource referrals.
• Deliver compassionate, trauma-informed, and culturally sensitive support.
• Accurately document client interactions and maintain confidentiality.
• Conduct follow-up calls to ensure service effectiveness and client satisfaction.
• Participate in required trainings and provide feedback to improve resource listings.
• Support team operations and assist during community emergencies as needed.

#RemedyHIjobs

Job Requirements:

• High school diploma or GED.
• Experience in customer service, call center, or social services roles, preferred.
• Strong communication, empathy, and problem-solving skills.
• Comfortable using databases, Microsoft Office, and online communication tools.
• Ability to manage high call volumes and work effectively under pressure.

Equal Opportunity Employer

Job Tags

Hourly pay, Weekly pay, Full time, Work at office, Remote work, Shift work, Weekend work, Afternoon shift,

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