Job Description

Our Client - an Industry Leading Utilities Organization - is seeking a Customer Service Representative to bring onto the team. Please see below for details:

• Accurately balance and complete a daily cash report
• Takes customer orders and provides high-quality customer service as necessary
• Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
• Enters data into the computer as required with speed and accuracy
• Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
• Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
• Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
• Updates customer accounts as needed
• Corresponds with customers regarding metered billing status
• Scans and saves service orders, files customer and system service orders
• Participates in the Company's Continuous Improvement Process
• Performs other similar duties as assigned

• High school diploma or GED
• Five years of customer service experience in an administrative or clerical capacity
• Excellent customer service skills with a pleasant and professional manner
• Must be available to work extended hours as required for customer needs
• Valid State Driver's License

• Account skills for compiling adjustment and completing deposits
• Fast and accurate data entry skills
• Proficient with Outlook, Microsoft Word and Excel
• Proficiency required in handling and balancing cash
• Knowledge of English usage, spelling, grammar, and punctuation
• Knowledge of office methods and equipment, including filing systems
• Knowledge of principles and practices of customer service
• Ability to operate a personal computer and other office equipment
• Ability to manage multiple tasks accurately and with good humor
• Ability to take initiative to address and resolve problems.
• Ability to work as a team member.
• Ability to perform procedures in an organized and accurate manner.
• Ability to understand and carry out verbal and written instruction.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to use logical and creative thought processes to develop solutions according to written specification and/or verbal instructions
• Ability to prioritize and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines

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