Customer Service Representative / Equipment Support Specialist Job at Remedy Staffing, Clive, IA

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  • Remedy Staffing
  • Clive, IA

Job Description

Description


Our client is looking for an Equipment Support Specialist. This position is full time and located in Clive,

Starting Pay: $20.00 -$22.00/Hour

Hours: 8:00am-5:00pm (Every other Wednesday 7:30am-5:00pm)

Responsibilities:

Provide a high level of product support to customers via help desk.

Ability to identify the problem and provide the correct solution by troubleshooting and diagnosing problems.

Efficiently triage calls and web leads and route them to the appropriate department or team member.

Identify potential sales opportunities and transfer qualified leads to the sales team.

Provide accurate information and solutions to customer inquiries.

Utilize CRM systems and other relevant software to track customer interactions and sales leads.

Requirements:

MUST have troubleshooting experience or a back ground in mechanical repair or equipment repair.

Previous Help desk/troubleshooting CSR call center experience.

Two plus year call center exp.

Click "Apply Now" to complete an application or attach a resume.

Job Tags

Full time,

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