Customer Service Representative-Remote (Ultimate Medical Academy Grads Only) Join to apply for the Customer Service Representative-Remote (Ultimate Medical Academy Grads Only) role at Concentrix. Overview The Customer Service Representative-Remote role is a work-from-home position that interfaces with customers via inbound outbound calls and the Internet. The role provides customer service support and resolution of routine problems and questions regarding client products and/or services. This posting is open on an ongoing basis; military veterans are encouraged to apply. Responsibilities Provide inbound customer support using a call flow guide Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences with a smile Your Qualifications Must be a recent Ultimate Medical Academy Graduate or from one of our other recruiting partners 1+ year of customer service experience Some positions may require an associate degree or higher and/or a 2-year medical certification Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed High speed internet and a smartphone Must reside in the United States and have a valid U.S. address for residence What’s In It For You The base salary range for this position is $15-$18/hr. Benefits available to eligible employees include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. DailyPay enrollment option to access pay early Paid training and performance-based incentives Lucrative employee referral bonus opportunities Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion as well as global citizenship sustainability and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day and more Location and Work Details Location: USA, OH, Work-at-Home Work Type: Full time Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where the Job May Be Performed Currently, this position may be performed only in the states listed here. Equal Employment Opportunity Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting #J-18808-Ljbffr Concentrix
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