Job Description

Application Deadline: February 22, 2024, 11:59PM CT for full consideration 

Instructions: Click the following link abortionfunds.bamboohr.com/jobs and upload your resume and cover letter. If you have any questions or trouble with the application process, send a message to jobs [at] abortionfunds.org

Estimated Date to Hire: May 20, 2024 

Hiring Timeline: The hiring timeline listed here is our best estimate, and intended to assist applicants with planning throughout the process. If the timeline changes by more than a week, we will inform all applicants.

• February 1 - Job Posting Open
• February 22 - Job Posting Closes
• March 18 - Conduct Phone Screens
• April 8 - Conduct Virtual Interviews
• April 22 - Conduct Final Interviews
• April 29 - Selection, Reference Checks & Job Offer
• May 20 - Day One!

Are you looking for us?

You are a strategic and collaborative systems-thinker, who finds joy in evaluating complex processes and applying sustainable technical solutions. You are passionate about accessible data, and Salesforce just might be your love language. You are excited to apply your database knowledge and operational prowess to contribute to NNAF's fundraising efforts to fund abortion and build power!

Organizational Overview:

The National Network of Abortion Funds (NNAF) builds power with members to remove financial and logistical barriers to abortion access by centering people who have abortions and organizing at the intersections of racial, economic and reproductive justice. Together with our members, we advocate for cultural and political change to ensure access for people who face the greatest obstacles to abortion access: people with lower income, people of color, young people, and transgender and gender nonconforming people. This is an exciting time for NNAF as we grow, nurture new funds emerging in underserved areas, deepen our support for funds working within the reproductive justice framework, and co-lead a bold national coalition campaign to increase abortion access by restoring Medicaid coverage for abortion. We are working to make access to abortion a reality for everyone, no matter their resources. We are building a movement, mentoring young leaders, and working toward a world in which everyone can shape their own futures and families. We invite you to join us as the newest member of our dedicated and growing team at a time when we are explicitly focused on scaling our network and building the infrastructure of abortion funds to be fully staffed organizations with robust abortion funding budgets.

NNAF is comprised of a multi-racial, multi-religious, gender expansive staff of 70, located across the United States. We know how important it is to support our remote staff to maintain connection and cohesiveness as a team. To this end, we ensure weekly one-on-one supervision, face-to-face virtual staff meetings, quarterly in-person meetings, and more.

Title: Development Operations Associate Director

Supervised by: Deputy Director of Development

Supervises: Revenue Reconciliation Senior Manager, Development Operations Coordinator, Development Operations Associate

Status: The position is full-time, exempt, salaried.

Union eligible position: No

Compensation: $100,791 - $106,096, commensurate with experience, with competitive benefits package

Location: Flexible (Remote)

Benefits: Best in Class benefits package currently including 100% employer paid health insurance plus 50% for dependents/families, a 5% employer retirement match, 32-hour work weeks, 3 weeks vacation, 13 holidays, generous sick time, and a commitment to professional development.

Position Description

The Associate Director of Development Operations provides leadership, strategic direction, and management of NNAF’s fundraising operations. The Associate Director of Development Operations provides oversight of operations that support the sustainability and scaling of both institutional and individual fundraising. 

Essential Job Functions

Leadership of Development Operations (approximately 50% of the position)

• Develop and lead the Development Operations team and strategy to ensure fundraising platforms and systems are optimized and functioning properly.
• Raise the overall visibility of development operations to ensure involvement in projects, considerations, and decisions where development systems are impacted. 
• Develop and oversee the implementation of approaches for evaluating processes, and recommending and implementing improvements as needed to streamline efficiency and ensure accuracy. 
• Recommend policies and procedures to improve sustainability within and scaling of institutional and individual giving programs and that support collaboration between Development and other departments.
• Track, prioritize, and build a road map for operational improvements and technology platform projects that streamline and systematize fundraising and revenue administration processes and support Individual and Institutional Giving team strategies and goals.
• Oversee the delegation of development operations projects and completion of deliverables, working closely with the Development Operations Manager and Coordinator and Salesforce administrators on the Data Systems (IT) team.
• Work closely with the Revenue Reconciliation Manager, the TA team, and the Finance team to oversee the pass-through and re-grant administrative processes managed by the Development team. Participate as an active member in efforts to streamline and systematize this work at NNAF. Provide oversight of the systems strategy for revenue that is distributed to abortion fund members across individual and institutional funding streams.
• Develop and oversee the implementation of documentation approach and practices for operations across the Development Department.
• Serve as a thought partner in training design with Data Systems and Development Operations to support overall Development team learning related to core operations and systems.

Management (approximately 30% of the position)

• Department Leadership: Lead the development operations workstream, develop yearly and quarterly goals and workplans, track progress and outcomes, and ensure clear roles and team processes. 
• Department Leadership: Collaborate with and support the Philanthropic Engagement Associate Director, Donor Engagement Associate Director, and Deputy Director of Development in effectively implementing department work plans.
• Manage staff, contractors, and consultants responsible for development operations tasks execution.
• Organizational Leadership:
• Serve as a key member of the Leadership Team and leader in the organization and among stakeholders as applicable. 
• Prepare and present reports and analysis to the Leadership Team, Board of Directors, and funders, when necessary. 
• Translate organizational values into organizational culture, and support effective coordination across departments.
• Participate in the development, oversight, and evaluation of the Strategic Plan, create and monitor department budget and annual operating plan.
• Participate in fundraising efforts and donor solicitation as requested by fundraising staff. 
• Supervise assigned staff: Write position descriptions and hire assigned staff. Conduct supervision and evaluations and foster a relationship of mutual feedback. Provide ongoing mentoring to facilitate strategic growth for assigned staff and monitor individual work plans. Conduct necessary performance improvement plans, terminations, and other personnel actions in accordance with personnel policies.

Development Operations Administration (approximately 10% of the position)

• Provide ad hoc technical assistance (TA) support to abortion fund members seeking support with fundraising operations and systems. Collaborate with members of the Development Operations team on right-sizing support and prioritizing capacity related to TA requests. 
• Oversee development operations administration, serving as a manager, and offering consultation and approval as appropriate for work including bi-weekly sprints, data audits, reporting, and data entry. 
• Support the Revenue Reconciliation Manager, and fundraising workstream directors as needed, in any development systems decisions related to reconciliation with Finance Department records. 

Other (approximately 10% of the position)

• Actively participate in required convenings, summits, retreats, and staff meetings, and participate in required virtual staff communications.
• Protect the organization by keeping information confidential.
• Update professional knowledge by participating in educational opportunities approved by NNAF, maintaining networks, and participating in professional organizations as relevant to your role.
• Perform duties required of all staff to support smooth internal operations such as submitting timely expense reports, reimbursement requests, and timesheets. 
• Perform other duties as assigned by supervisor.

Travel Expectations

Ability to travel as job requires, approximately six times minimum per year. Travel will primarily be overnight, for approximately 2-5 days, and national. Regardless of where employee lives, and barring travel delays outside of an individual’s control, employee must be able to arrive at destination on-time.

Benchmarks 

• Lead strategic decision-making, tracking, and sequencing of development operations priorities. Support this effort by overseeing projects and workflows that support ongoing sustainability and scaling of institutional and individual fundraising operations including revenue administration, technology platform projects, and policies and procedures. Do this by maintaining bi-weekly communication with Operations team members and monthly engagement with the full Development team. 
• Manage a growing team of at least three full-time staff by offering leadership around development support, tracking quarterly goals, and overseeing up-to-date progress of work plans. 
• In partnership with the Deputy Director of Development, Philanthropic Engagement Associate Director, and the Donor Engagement Associate Director, provide departmental leadership and structure amid considerable change and growth. Do this by maintaining bi-weekly communication, ensuring clear roles, values alignment, and integrated processes between teams and work streams, and in service of departmental cohesion and stability. 
• Submit all baseline work accurately and on time every cycle. Baseline work includes Certify (monthly) or submitting reimbursements within 90 days of expenses, workplanning in Trello (keeping your own annual and quarterly workplan updated and participating in maintaining your department's), Slack and email communication (daily), timesheets in ADP (bi-weekly), participating in all staff meetings (monthly) and department meetings, and consistently working core hours.

Qualifications 

Job experience requirements

• Eight to ten years experience. 
• Experience working with one or more CRMs and at least some significant experience with Salesforce.
• Experience developing long-term plans, tracking progress towards goals, and prioritizing and managing multiple projects simultaneously while ensuring deadlines are met. 
• Five or more years of experience in effective supervision, and actively supporting leadership development in others

Specific skill sets 

• Proficiency in Salesforce or similar CRM, preferably in a nonprofit setting.
• Highly organized and detail-oriented; must be comfortable and effective with managing data. 
• Demonstrates sound project management skills, including the ability to prioritize, organize, and manage multiple projects to meet required deadlines.
• Good listening skills and practices, especially the ability to ask inviting questions about data and database usage to solicit the data management needs behind a given request.
• Creative thinker and solution finder, particularly in helping solve logistical problems.
• Knowledge of fundraising best practices and fundraising data management.
• Self-motivated, resourceful, and creative; confidence with planning, problem-solving, and responding to changes related to work and events. with a reputation for quality and excellence
• Strong reading comprehension skills and willingness to absorb considerable amount of reading materials.

Preferred skill sets

• Experience creating, updating, and automating nonprofit fundraising reports & dashboards.
• Experience analyzing data points to inform fundraising initiatives.
• Experience training and communicating database concepts to people without specialized or technical knowledge.

Qualities

• Committed to abortion access and full reproductive health care for all.
• Committed to an intersectional framework that includes, but is not limited to gender, economic, and racial justice.
• Ability to enjoy collaboration and be a part of a dynamic, highly productive and integrated team; maintain flexibility and effectively manage ambiguity in a responsive work environment.
• Self-motivated, resourceful, creative, and able to work without significant day-to-day supervision.
• Open to giving and receiving feedback and committed to practicing this regularly.
• Belief in bucking the trend through progressive policies to create a new vision for our future.
• Appreciation of working with diverse staff and board in an organization committed to racial justice.

Work Environment 

The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform the essential functions. 

• Depending on location, a combination of in-office and virtual office at this time. Must be able to participate in online virtual communications including email, video conferencing, and other online tools used to facilitate virtual office culture and work sharing. 
• This position is full time, with employee’s regular full time schedule to be approved by supervisor. Regular hours must include attendance during core business hours from 12:00pm – 5:00pm Eastern Time, Monday through Thursday. Occasional work on evenings and weekends as needed.
• Must be able to conduct business in English; however, fluency in languages other than English is a plus. 
• Smoke- and drug free environment. 
• Some work at off-site locations may be required; NNAF aims for accessibility in any off-site location that we have control of, but some of them may not be fully accessible.
• This role routinely uses standard office equipment such as computers, phones, and scanners. Employee is regularly required to communicate effectively via computer, via phone, and in person.
• This role requires frequent sitting. 

NNAF is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. In fact, NNAF actively seeks to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the reproductive justice movement, NNAF is committed to fostering the leadership and elevating the voices of women, young people, people of color, Indigenous people, immigrant and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly incarcerated, people who have received funding for abortions, and people living in the many intersections of these experiences. We encourage people from these communities to apply.

Best in Class benefits package currently including 100% employer paid health insurance plus 50% for dependents/families, a 5% employer retirement match, 32-hour work weeks, 3 weeks vacation, 13 holidays, generous sick time, and a commitment to professional development.

Job Tags

Holiday work, Full time, Temporary work, For contractors, Remote job, Flexible hours, Night shift, Weekend work, Afternoon shift, Monday to Thursday,

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