Job Description

Job Description:

The   General Store Manager (GM)  is responsible for   the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring   a high level   of customer services and store appearance.  

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From   Alltown   Fresh , with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like   GlobalGLO   and supporting the communities in which we   operate   with our charitable work.  

We’re   excited   for   the next 90 years at Global Partners and what innovative   new ideas   we can bring to our guests and customers in the future.   We’re   looking for passionate people with great ideas to contribute to our company’s future. If   you’re   motivated by what’s next, Global Partners can   provide   you   the opportunities to push your career to the next level.  

The Types of “Energy” You Bring  

• You are comfortable working in both an individual and team environment.  

• You have superior relationship building skills and can   establish   a connection   with guests and associates.  

• You lead by example and   demonstrate   the importance of a guest first mentality.  

• You are detail oriented and have excellent organizational skills.  

• You display the ability to direct others and prioritize tasks.  

• You are a proven self-starter with demonstrated ability to make decisions.  

• You analyze trends and apply a system thinking approach to complex issues.  

• You handle multiple projects simultaneously and independently.  

“Gauges” of Responsibility  

• Maximize store profitability through managing all controllable expenses,   optimizing   all revenue streams, and leading and developing a high performing team.  

• Responsible for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability.  

• Select, develop, and effectively lead a highly engaged team.  

• Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests.  

• Responsible for staffing the store appropriately to cover the guest and business demands of   a 24/7 business. Proactively   identify   hiring needs across the store.  

• Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.  

• Conduct all aspects of management training. Overseeing and   monitor   the training of all associates to ensure   proficiency   of skills and job safety is taught.  

• Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.  

• Value store associates through celebration and recognition.  

• Support the development of associates and store management   team   through   appropriate talent   management processes (e.g., performance management, development plans, career conversations, development opportunities).  

• Provide overall direction and support for the team and monitor and assess individual work   in accordance with   high standards   of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when   appropriate , and   participate   in hiring decisions.  

• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs.  

• Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance.  

• Report and document all guest and associate incidents in the   appropriate time   frame. Ensure compliance with all federal and local laws and   to   all company policies and procedures.  

• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated, and sustained.  

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.  

• Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.  

• Monitors shift cash handling and inventory.   Assists in   investigations into shortages/overages of $100 per month or less as well as inventory variations of 0.5% of sales or less.  

• Manage financial plans for the store by reviewing and interpreting financial reports and taking   appropriate action   as required to achieve goals. Ensure execution of all plans.  

• Analyze income statements and   utilize   reports to ensure   store’s   profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures including bank deposits and change orders.  

• Competition fuel surveys.  

• Build relationships with community partners to connect the store with its community.  

• Other duties as assigned.  

“ Fuel” for You  

• Coins!  We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create   trainings   for growth and job development.  

• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with   additional   wellness support.  

• The Road Ahead – We offer 401k and a match   component !  

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.  

• Give Back!  We believe in community support. We know everyone gives in their own way,   that’s   why we offer paid volunteer   time- off   to you to help an organization of your choice.  

The GPS of our Interview Process  

• First thing first, if   you’re   interested in the role, please apply.  

• A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would   lend   to this opportunity, a recruiter will contact you.  

• We conduct in-person and virtual interviews.  

Qualifications  

• Must   be available to work flexible hours that may include day,   nights ,   weekends   and/or holidays.  

• Leadership experience in   a fast -paced retail, food service or fuel environment preferred.  

• Experience selecting, training, and managing staff.  

• Experience with labor allocation, sales building, scheduling, and managing expenses.  

• Experience coaching and developing team members through proper leadership skills.  

• Ability to reach, bend, twist, stoop, kneel, crouch, climb   latter /stairs and   lift up   to 25 lbs. during a shift.  

• Must have reliable transportation and valid driver's license.  

• Applicants must be at least 18 years old.  

• 1-2  years   supervisory experience.  

Education  

• High School Diploma or Equivalent.  

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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