Job Description

We’re looking for an exceptional Logistics/Office coordinator to join our team In this role, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals. A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. We're offering starting rates between $20 and $25 per hour, depending on your experience Responsibilities Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technician’s progress. Process all New hires Order uniforms for all new and current employees Evaluate customer calls and assign the best technician to each service appointment. Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable Continue calls. Relay accurate information to technicians, ensuing proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Record the results of each service call and create report summaries for senior management. Oversee time sheet and payroll adjustments Completing termination paperwork Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary. Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet. Requirements Proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Bachelor degree or equivalent is a plus. Engaging personality that blends well with a fast-paced, goal-driven environment. Highly motivated, flexible and great attitude on life. Tough Skin, and the ability to help enforce policies and procedures Some basic HR/Office MGR knowledge Benefits Health Benefits 401(k) Paid Time Off Great opportunities for advancement

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