Parts Manager Job at Rockstar Recruiting, Syracuse, NY

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  • Rockstar Recruiting
  • Syracuse, NY

Job Description

Join our Syracuse Branch as a Parts Manager, where you'll drive the operational success and profitability of our Syracuse Parts operations. This full-time position offers competitive pay based on your education level and experience.

Primary Job Responsibilities:

  • Lead the parts sales team, creating a positive work environment and encouraging collaboration.
  • Train and mentor parts staff to ensure they have excellent product knowledge and deliver outstanding customer service.
  • Identify growth opportunities, expand parts sales, and contribute to revenue generation.
  • Develop and maintain customer relationships.
  • Oversee consistent customer and prospect outreach.
  • Ensure all team members prioritize customer satisfaction, service, and support.
  • Resolve customer problems to maintain good public relations.
  • Coordinate and assist with walk-in customers and handle incoming parts department phone calls promptly and accurately.
  • Approve and assist with special order processing, ensuring adherence to policies and procedures.
  • Maintain the showroom, lobby, and entrance areas to keep them fully stocked and clean.
  • Coordinate year-end parts inventory counts, conduct cycle counts, and complete internal parts audits.
  • Monitor inventory items with high turnover rates and advise the purchasing team when ordering is necessary.
  • Perform other duties as assigned by Senior Leadership.
Back Parts Counter Responsibilities:
  • Collaborate with the service department to efficiently distribute parts to mechanics during the workday, directing the Back Parts Counter Representative and Warehouse team.
  • Ensure that each work order is updated when parts are handed to mechanics.
  • Analyze customer-approved estimates in coordination with the Service team to anticipate parts needs and schedule appropriate delivery times.
Qualifications:
  • Strong written and verbal communication skills, with exceptional computer and inventory management system familiarity.
  • Strong customer service and sales experience.
  • Bachelor's degree in Business Administration, Management, Marketing, or a related discipline preferred.
  • Minimum of 5 years' experience in Parts Management or a related role, with an emphasis on inventory controls in a heavy-duty trailer/truck/truck equipment environment.
  • Must have a clean driving record and a valid driver's license.

Offered Compensation:

$50,000/yr - $60,000/yr

Experience and License Requirements:
  • Parts Management
  • Inventory Management
  • Parts Sales
  • Customer Service
  • Driver's License

Job Tags

Full time,

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