Job Description

Production Quality Assurance Associate

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role: As a Production Quality Assurance Associate at Fiserv, you will be trained to complete inspection tasks that ensure card production meets specifications and regulatory requirements. You will record findings, drive disposition actions, and support production quality control in a secure manufacturing environment.

What you'll do:

• Interpret, follow, and improve company quality assurance standards; develop or update production standards and testing protocols.
• Plan, execute, and oversee in-process and final visual, dimensional, and technical inspections.
• Maintain records and tracking systems for complaints and nonconformance; perform root-cause analysis and corrective actions.
• Prepare non-conformance reports; track quality levels, maintain problem logs, and report issues to managers and product developers.
• Investigate product quality issues and ensure resolution per company and regulatory requirements; capture and document complaints.
• Collaborate with production, maintenance, and quality teams to meet productivity, safety, quality, and Continuous Improvement goals.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 1+ years of experience with quality management systems and internal audit procedures (e.g., ISO 9001).
• 1+ years of experience documenting QA activities, maintaining tracking systems, and preparing non-conformance reports.
• 2+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• 3+ years of experience in PC-based data entry and Microsoft Excel for production and inspection records.
• 3+ years of quality assurance, inspection, or production experience in a fast-paced manufacturing environment.
• Familiarity with card personalization, lamination, embossing, and secure handling procedures.
• Experience with value stream mapping and Lean process improvement.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv.

Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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