Job Description

Systems Administrator

Location: Atlanta Office - Hybrid

Who Are We?

About Airlock Digital:

Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware.

With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity

We are looking for a Systems Administrator to serve as a key member of our IT support team. This role is ideal for someone who thrives in a dynamic, high-tech environment and brings hands-on technical expertise. You will also be responsible for provisioning equipment, managing onsite servers, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Act as a Tier 2/3 escalation point for complex support issues and incidents.
• Provision and manage laptops and mobile devices for new and existing staff, ensuring secure configuration and deployment. (Intune/JAMF)
• Administer and maintain onsite servers, including patch management, backups, hardware diagnostics, and lifecycle planning.
• Deliver expert-level troubleshooting across Windows, macOS, Linux, and mobile operating systems.
• Manage Active Directory, Microsoft 365, VPN access, endpoint protection, and user permissions.
• Monitor and support internal network infrastructure (switches, firewalls, wireless APs, etc.).
• Coordinate onboarding and offboarding processes with HR and department leads.
• Maintain IT documentation, asset inventories, and support knowledge base.
• Participate in or lead IT projects aimed at improving efficiency, security, and user experience.
• Manage onsite technology, alarms, electronic access card system and related infrastructure.
• Ensure adherence to cybersecurity policies and data protection best practices.
• Actively contributes to a culture of continuous improvement and cross-team collaboration.

Required Skills & Qualifications

• 4+ years in an IT support/help desk role.
• Strong experience provisioning and managing Windows and macOS laptops.
• Hands-on experience managing physical and virtual servers (Windows/Linux).
• Familiarity with cybersecurity best practices, allowlisting, and endpoint protection.
• Comfortable supporting users in a mixed OS environment (Windows/macOS/Linux).
• Proficient in networking concepts and technologies (TCP/IP, DNS, DHCP, firewalls, VPNs).
• Strong communication skills with a proactive and customer-first mindset.
• Comfortable working in a fast-paced, high-growth, security-focused company.
• Scripting skills (e.g., PowerShell, Bash) are a plus.
• Industry certifications (CompTIA, Microsoft, Cisco, or similar) are preferred.

What We Offer :

We don’t think money is everything, but we know it is an important part of your decision to apply for a role. This position has a salary range of USD $95,000-$115,000. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.

At Airlock Digital we offer a wide range of benefits to out eligible team members. Our benefit programs vary by location and can include Medical, dental, and vision insurance – 401K Plan with 4% Company Match – Life and Disability Programs – Paid Parental Leave - Paid time off and Paid Holidays – Volunteer and Birthday Time off – Home Office Allowance

Our Commitment:

We believe in supporting our team members both personally and professionally. Named one of the USA’s Greatest Places to Work in 2024 and 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work.

We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you

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