Job Description

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Critical Customer Operations is a key function within our supply chain, firstly to ensure that our most critical customers have the information they need to plan their production lines and secondly to dive in and solve the challenging supply chain issues before they affect aircraft production lines. Do you have what it takes?

Key Responsibilities

Here is a more active version of the key responsibilities:

• Ensure timely product delivery to meet customer requirements.
• Act as the escalation point for critical supplier and customer issues for the assigned platform and Sites
• Lead internal and customer meetings to present recovery plans, improvement projects, and long-term solutions to meet customer needs.
• Deliver key ISC communications to the customer business team, program management teams, and customers.
• Facilitate effective communication and coordination between customers, CBTs, and Hon functions.
• Develop and execute improvement projects to enhance customer-facing performance metrics and surveys with suppliers and sites.
• Develop and implement customer ramp-up plans, including internal rate readiness, staffing, training, tooling, and capital.
• Execute the ISC strategy for sustainment program rate readiness.
• Collaborate with ISC Operations Teams, ISC Materials Management, ISC Sourcing, AME, E&T, CSO, and other functional groups to address systemic issues and achieve target performance levels across the extended value stream.
• Escalate issues as needed to site tiered accountability meetings to share VOC and drive site-level delivery and quality improvement plans.

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

YOU MUST HAVE

• Bachelor’s Degree in Business, Finance, Engineering or Supply Chain
• Minimum of 12 years experience in Engineering, Manufacturing, Program Management, Finance or Supply Chain
• Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.

WE VALUE

• Lean expert or Black belt
• Six Sigma Greenbelt certified
• Diverse background including engineering, operations, quality, planning & customer-facing roles
• Highly resourceful and results-oriented with a strong bias for action and keen sense of urgency
• Strong leadership and influencing skills to drive results in a highly matrixed organization
• Strong analytical and financial skills
• Ability to think strategically and to scope tasks and influence goal achievement
• Experience in developing and executing strategy and growth plans for new or modified products or applications
• Effective coaching, mentoring, and influence skills
• High energy level with can-do attitude, enjoy leading a high performing team
• Demonstrate ability to communicate and build relationships with employees at all levels
• Strong written/verbal communication skills in English
• Demonstrated usage of change management techniques in a business environment

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