Job Description

Job Description

Job Description

The City of Johnson City, Tennessee is accepting online applications for an Organizational Development Manager. The Organizational Development Manager is directly responsible for the design, implementation, and evaluation of the City's organizational development goals. Helps create and maintain policies, programs, and systems that enhance achievement by individual employees, departments, and the overall organization. Partners with City administration and department leaders to adopt and implement change management strategies with the intent of continuous improvement and workplace efficiency. Does related work as required. Under direction and authority of the City Manager, the purpose of this position is to provide internal consulting and service delivery in the areas of organization development, training, learning programs, change management, and overall talent management. This position will be responsible for managing the assessment of the organization's developmental needs. Will design, implement, and execute training programs that will support the professional development and continuous learning of the organization. Implement necessary programs that reinforce a commitment to building a culture of accountability, learning, engagement, and performance.

Essential Functions of Position: The list of essential functions, as outlined herein, are intended to be representative of the tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed if such functions are a logical assignment to the position.

• Evaluates processes, policies, culture, and technologies that influence positive organizational outcomes.
• Develops strategies and partners with departmental units to implement solutions that improve effectiveness and efficiency.
• Develops and implements team building and customer service programs to positively impact the citizen experience with efficiency in mind.
• Assesses the learning needs of the organization, individual departments, employees, and leaders.
• Creates and implements relevant programs or strategies to meet the goals that support the strategic goals of the city manager and city commission.
• Provides or facilitates training and coaching for individuals or teams to improve knowledge, skill, and functionality.
• Defines, executes, and evaluates initiatives that maximize employee engagement, performance, and organizational commitment.
• Leverages employee feedback to cultivate a healthy organizational culture that inspires staff to deliver their best performance.
• Manages deliverables, timelines, and budgets for related Organizational development activities.
• Recommends new approaches, policies, and practices to effect continual improvements in employee engagement and citizen service.
• Identifies and manages anticipated resistance to change. Leads change management work streams with a documented structured process.
• Develops employee communication plans relevant to change initiatives.
• Assists the organization to operate effectively, grow sustainably, and adapt smoothly to change.

Required Knowledge, Skills and Abilities: Requires broad administrative and management skills along with strong interpersonal, communication, and team building skills with an emphasis on oversight, improvement, and performance; an equivalent combination of education, training and experience equal to the following:

• Has considerable knowledge of the policies, and procedures related to organizational development, employee engagement, and change management.
• Should have experience in strategy, communication, and leadership of a multifaceted organization.
• Has comprehensive knowledge of the objectives, principles, and methods utilized within local government.
• Ability to define complex problems, collect data, establish facts, and draw valid conclusions.
• Develops constructive and cooperative working relationships with employees at all levels of the organization and encourages others to express their ideas and opinions.
• Provides input into identifying and solving problems. Anticipates the needs of others for information about job tasks and work environment and provides it to them in a timely manner.
• Build trusting and collaborative relationships with employees with an understanding of key functional/ organizational issues, and advise leaders on effective solutions
• Understand the significance of the changes within functional areas to provide information and recommendations regarding expected organization impacts.
• Demonstrated success in creating training programs, curriculums, and materials aligned to improve organizational outcomes.
• Ability to prepare and deliver effective presentations in both small and large forums.
• Willingly assists others with job tasks when appropriate.

Acceptable Experience and Training: Bachelor's degree is required. Concentration in Business Administration, Public Administration, Organizational Development, or related field is preferred. Minimum 3 years' experience in strategic/project planning, change management, talent management, or leadership development along with a minimum of 3 years of Manager or Director level leadership experience is preferred. Previous experience within a full-service local government organization is strongly preferred. Pre-employment physical, and background check required.

EEO/AA

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