Job Description

The Role

Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. Its a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.

• Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
• Partner with the product owner to help inform product strategy
• Work across the organization to drive consistent customer experiences
• Contribute to the culture of the UXD group
• Coach and mentor junior designers across the group
• Provide design and product thought leadership
• Note: Fidelity is not providing immigration sponsorship for this position

The Expertise And Skills You Bring

• 7+ years of UX or related experience is preferred
• A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
• Experience working on agile teams delivering value in digital products preferred
• Experience running and/or using research to support evidence-focused design decisions preferred
• A digital portfolio we can review online is required
• An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
• Ability to design across all channels including web, native, and automated
• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
• A foundation of development knowledge, both web and mobile
• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
• Partnering with user research to understand the customer problems to tackle
• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
• An unwavering curiosity to ask why
• Design brings you happiness

The Team

This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelitys User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

#UXDesign
#UXHiring

Certifications

Category: Information Technology

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

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