Job Summary :
Client requests Salesforce Business Analyst to remotely to support the Centers for Medicare & Medicaid
Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will be trusted to work
hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method,
and create system documentation supporting business and IT activities. In this role, a typical day will
include:
Designing Salesforce solutions, creating and refining complex data models, working with
external integration, automating business processes, and working on additional custom
functionality to meet the business needs.
•
Acting as the liaison between our customers, vendors, and the application development
team, including communications of business process analysis through documentation.
•
• Performing fit-gap analysis between Salesforce functionality and customer requirements.
Developing, documenting, and providing technical review and validation of user stories and
to-be process flows based on business requirements to support the design and
development of Salesforce solutions.
Education:
• Bachelor’s degree or higher
Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred),
Salesforce Certified Administrator, or Salesforce Experince Cloud Consultant – SalesforceEducation: certification will be verified on Trailhead
Required Experience:
• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements and writing using the Gherkin method
• 3+ years of experience capturing and writing user stories
3+ or more years of business processes and business analysis experience in a system
engineering or software application environment
•
Required Technical Skills:
In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals),
LWC, Aura, and Tableau CRM
•
• Hands-on experience using JIRA, Confluence, and SharePoint
• Proficient using MS Office, including Word, Excel, and PowerPoint.
Security Clearance Level:
• Candidate must be willing and able to obtain a CMS Public Trust clearance.
Required Skills and Abilities:
• Experience working in a Scrum and/or SAFe Agile environment
• Proficient designing and building reports
Superior oral and written communication skills, with a demonstrated ability to communicate
complex technical topics to management and non-technical audiences
•
Ability to prioritize and multitask between multiple projects and both business and technical
stakeholders.
•
Strong interpersonal skills to collaborate with customers and internal cross-functional
teams
•
• Self-motivated, well-organized and strict attention to details
Ability to understand and manage customer expectations and software implementation
methodology
•
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently
Preferred Skills:
• Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.
Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or
health insurance/heath care experience
•
• Experience working with data and completing data analysis activities
Experience modeling data requirements, performing data analysis and improving data
quality within Salesforce or other relevant Customer Relationship Management (CRM)
software application
Position Details:
The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions.
Benefits (Regular, Full Time Employees):
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program
This Program required US Citizenship
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
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